Should you give out your phone number?

When I first incorporated my business, I decided that I should really put my business phone number on my website, because people need to get in touch with me if I’m going to get any business, right?

I had secured a Google Voice number solely for business a while before, but hadn’t really put it to much use until this point. It still rings through to my personal cell phone, but gives me the option to disable it at any time (like when I’m on vacation, or sleeping) and to screen calls, record conversations etc.

My decision to put my phone number on my website wasn’t very well thought out though. I prefer to communicate via email for a few reasons: Continue reading “Should you give out your phone number?”

The kind of clients that dreams are made of

I’m blessed to have a number of clients that value our relationship and what I bring to them so much, that they’re sending me gifts, which has helped me to re-evaluate what a contractor-client relationship should look like.

Yesterday, I returned home to a little surprise in the mail. One of my long-standing clients for whom I don’t do a lot of work in grand scheme of things, had sent me a gift in the mail.

It really struck a chord with me, because I realised that I’d had a few clients now who have sent me gifts, which if you think about it is a bit unusual. I’m the contractor and they’re the client. They pay me to do work for them. I’m the one that should be thanking them for their business.

And yet, I’m getting gifts sent to me.

The gift wasn’t grand, but it was beautiful and thoughtful. She had selected some luxury caramels from what I gather is a local boutique confectioner and had them sent to me. I must say that it is the most attractive box of caramels I’ve ever seen and again and it was so thoughtful and strikingly alluring that I’ll never forget it. Continue reading “The kind of clients that dreams are made of”

Manage your GMail inbox like a boss

I recently saw a tweet about making your GMail inbox more efficient. I thought mine was already pretty efficient, so I was intrigued as to what ideas he might have. As it happens, he had quite a few good ideas that I hadn’t put into practice, so I took his approach, slightly tweaked it for my needs and I’m loving the new setup.

Customer service: the right way

I’m in the process of relaunching The WP Butler and when I do, I plan on codifying my customer service charter, based on an article I recently read by a company called Fog Creek, identifying the things they do to make their customers insanely happy with their products. These had already been many of my guiding principles, but it’s good to note them down and make them “policy”, as I will be doing soon.

Shaping your workspace and environment for productivity

Jason Fried discusses how the very places that were meant for productivity and work (offices) are in fact very detrimental to our ability to perform.

Jason Fried discusses how the very places that were meant for productivity and work (offices) are in fact very detrimental to our ability to perform. A lot of very good points about how to tweak your workspace (whether you work for a corporation or for yourself) to improve your productivity and ability to work. Continue reading “Shaping your workspace and environment for productivity”