Customer service: the right way

I’m in the process of relaunching The WP Butler and when I do, I plan on codifying my customer service charter, based on an article I recently read by a company called Fog Creek, identifying the things they do to make their customers insanely happy with their products. These had already been many of my guiding principles, but it’s good to note them down and make them “policy”, as I will be doing soon.

Author: Dave

Dave is many things. Most importantly, he’s a husband and a father to Ellie and Jack. Almost as important, he’s British (though he lives in Florida). Following on from there, he’s a WordPress developer and civil engineer, has an unhealthy love of hummus, is vegan, likes cider, wants to travel to Iceland and Japan, loves solving puzzles and is a realist.

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